How do I log in on my computer?
Open any web browser and go to login.protrack.au. Type in the username and password you were given, then click Login. The map opens and you'll see your vehicle.
ProTrack · GPS vehicle tracking
Frequently Asked Questions
Everything you need to know about using ProTrack on your computer or phone: logging in, the map, live tracking, trip history, alerts and support.
01 · Logging In
Logging In
What is my password?
Your password was set to a default when your account was created: the last 6 digits of your tracker's IMEI number. We recommend changing it after your first login. Contact us if you need help.
Can I log in with my IMEI or licence plate?
You can also log in using the last 6 digits of the IMEI printed on your tracker, or your vehicle's licence plate once it's added to your profile. Not all accounts are set up for this, so contact your dealer if these options aren't available.
Is the app login the same as the website?
Yes. The ProTrack AU app uses the same username and password as login.protrack.au.
How do I stay logged in?
Tick 'Remember the password' when you log in, and bookmark login.protrack.au so you can find it quickly next time.
02 · Map & Vehicle Status
Map & Vehicle Status
How do I see where my vehicle is?
Log in and the map screen opens with your vehicle shown as a car icon. Green means moving, blue means stationary and grey means offline.
What's the difference between Stopped and Offline?
Stopped means the vehicle is parked but the tracker is working normally. Offline means the tracker can't communicate right now, so no new data is coming through. The last known location is still shown.
Why is my vehicle showing as Offline?
Usually the tracker has lost mobile coverage or gone into power-saving sleep while parked, for example in an underground car park or a remote area. It reconnects automatically once coverage returns or the vehicle becomes active again. If it stays offline for an extended period, call ProTrack Support on 1800 733 809.
How do I see speed and ignition details?
Click or tap the vehicle icon on the map. A popup shows speed, ignition status and the last update time.
How do I find a vehicle if I have more than one?
Use the search bar at the top of the screen and type the vehicle name. In the app, the List tab shows every vehicle with counts for all, online, offline and inactive.
What do Fast, Overspeed and Expired mean?
Fast means the vehicle is moving at an elevated speed, still under the overspeed threshold. Overspeed means it has gone over the configured speed alert threshold. Expired means the device subscription has lapsed, so contact ProTrack AU to renew.
03 · Live Tracking & Trip History
Live Tracking & Trip History
How do I follow my vehicle live?
Click or tap the vehicle on the map, then Track. The map centres on your vehicle and follows it. On the website, click anywhere else on the map to stop following. In the app, tap Back or X.
Why are live updates a few seconds behind?
In areas with poor mobile coverage, updates may be a few seconds behind. Update frequency also depends on the device's reporting interval and network conditions. This is normal, and the tracker catches up as soon as signal returns.
How do I replay a trip?
On desktop, click History track in the top menu, select your vehicle, choose a start and end time, click Search, then press Play. Drag the slider to jump to any point. In the app, tap your vehicle, tap the clock icon, pick your date and time range and tap Play.
How far back can I see trip history?
Trip history is available for the past 90 days. If you need a record of an older trip, contact support@protrack.au.
04 · Alerts
Alerts
What alerts can ProTrack send?
Speeding, leaving or entering an area, engine on or off, power interrupted, vehicle went offline, low battery, SOS and vibration alarm.
Where do I see my alerts?
Under Alarm details in the top menu on the website, or in the Alarms tab in the app.
How do I turn app notifications on or off?
In the app, tap the My tab (bottom right), then Alarm push. Make sure the main Alarm push toggle at the top is on, then turn individual vehicles on or off as needed.
Can I get alerts by email?
Yes. Alerts can come through as app notifications or by email. Contact support@protrack.au to set up or change your alerts.
05 · App, Warranty & Support
App, Warranty & Support
How do I download the ProTrack AU app?
Search for ProTrack AU in the App Store or Google Play, or scan the QR code on the login page. The quickest way is to open login.protrack.au in your phone's browser, where there are QR codes for both iPhone and Android.
What should I do if my vehicle is stolen?
Don't confront the thief. Your safety comes first. Open ProTrack to confirm the vehicle's latest location, note the address, coordinates, speed and direction of travel, and contact Police immediately with those details. Then contact ProTrack Support if you need further help.
Is my tracker covered by warranty?
Your ProTrack AU GPS tracker is covered by the manufacturer's warranty. For warranty claims, technical support or device replacement, contact ProTrack AU with your device IMEI number ready.
Where do I find my IMEI number?
It's printed on the tracker device and shown in the app under Device Details.
How do I contact support?
Call ProTrack Support on 1800 733 809 or email support@protrack.au.
06 · Downloads
Downloads
Download the official ProTrack documentation.
ProTrack User Guide
Logging in, the map, live tracking, trip history, alerts and the app, on desktop and mobile.
Download PDF · 3.5 MBStill need help?
ProTrack Support is here to help.